How about support?
We stand behind our products and value our customers. We offer Free Unlimited Email Support.
You may email our knowledgeable support staff as often as needed
to ensure that our software works well for you. All our products
come with unlimited email support. If you have questions not
answered in this FAQ, contact support
Here
How about new versions?
We are committed to further development of our software. We regularly release new versions with bug fixes, improved functionality, and increased performance. We provide Free Lifetime Upgrades for all our registered users. New versions of our products can always be downloaded from our website. Your
current registration number will continue to work with new versions.
I lost my registration key... What to do now?
Please send an email to support containing as much relevant information as
possible:
• Product it concerns.
• (Approximate) date of purchase.
• Your name.
• Company name (if applicable).
• Email address at the time of purchase. If you are not sure, please list
all addresses you could have used.
Your product does 90% of what we need, but ...
You can make a feature request by sending us an
email. If it would be an
enhancement to all our customers, we will add it to the product.
How safe is my online purchase?
All transactions are handled by a trusted third-party payment intermediary Plimus ( San Diego, USA, Phone: 1-866-312-7733 ). Plimus is a trusted company based in California , USA . Plimus uses the highest level of encryption throughout the entire order process
and credit card processing which is done by Wells Fargo , one
of the largest and most trusted financial institutions. All transaction and
credit card information is guaranteed to be safe and not passed on to any third
party. Note the ‘https' which indicates that our trusted transaction company is
using at least the industry's standard Secure Sockets Layer ( SSL ) technology.
All transactions are Guaranteed to be
100% Secure !
Nsauditor primarily designed to monitor from inside the network,
correct?
Nsauditor combines the functions of a port scanner - network auditor and a
network monitor, the program includes Intrusion detection
system based on Security Events Log analyzer and notifies of possible intrusions
- attacks by using E-mail, Net Send, Speech Recognition
methods or by playing user selected voice file.
Single installation on one computer in a small (5-25 computers)
network audits the whole sub-net or does a copy have to be installed and run
from each machine?
Software licensing based on "user licenses" scheme, by number of administrators or users who will use the program.
1 User License - single installation on one computer allows scanning of all
subnets, but this license allows installing the program only on one computer
and monitoring security events from the same computer.
5,10,25,50,100,250 User License - single installation in one computer allows
scanning of all subnets, but this license allows installing the program to
corresponding number of computers.
If I was to purchase a block of licenses, could I install a
single copy on each of my client's networks? Or do I need to purchase a license
for each of my clients individually?
The license can be
used by the number of users the license was issued to. If you buy for example 50
User License you can install it on 50 computers.
